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Our experience in achieving successful outcomes for our clients, especially when time is of the essence,
has given rise to the following suggestions which will enable us to help you reach a successful legal and
commercial solution.
Legal advice is best given in a careful and considered way. Dotting the i's and crossing the t's ensures you are
protected. This careful considered approach takes more time than one normally considers it will take.
You can assist this process by providing us with a chronological summary of the facts and have all the documents available prior to engaging us.
Please inform us of any changes to the circumstances surrounding the matter for which you have sought our advice.
Our advice is only as accurate as the facts and the law upon which it is based. If the facts have changed and we have not been made aware of that change, the advice is likely to be flawed.
Try to define the scope of the legal advice you require. This will help us provide you with specific tailored advice
and reduce the legal costs of that advice.
If you do have a legal problem and you do belong to an industry association, then, before you contact us, contact your
association to see if its lawyers have already provided the association with advice that may help you.
If you do have a legal problem it may be that the problem is a risk covered by a policy of insurance that you or
your company have taken out. A telephone call to your insurance broker may assist you clarify that position.
Also remember that if you do have insurance cover, your insurers will require notice of any insurable event as
soon as possible after it comes to your knowledge.
It is very difficult to solve all the legal aspects of a matter when the matter first arises. It is prudent to
try and break the matter up into separate manageable parts and seek advice from us in relation to each of the
parts rather than the whole. We recommend that our clients try to take one step at a time rather than try to
predict the future outcome of a matter.
Request us to provide you with a costed strategy for the provision of the legal service which details the
hourly rates for our service, the cost of each stage and the work that it is contemplated will be undertaken at
each stage.
Do not be reluctant to contact us with any queries you may have about the matter we are undertaking for you
including an update on where we are in the process. If we cannot take your call at any time we will respond
as soon as possible. Our goal is to return calls as soon as reasonably possible and no later than within
24 hours of the originating call.
A detailed email to us that outlines your query is an effective way of communicating with us.
It enables us to understand the problem that is troubling you and reply in substance as soon as
possible within our 24 hour time-frame.
When communicating with us either by telephone or by email try to provide us with a time frame within
which you require your reply. This assists us to prioritize our time more effectively.
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